Since 1998 MyServer.org,
Inc. has been a privately owned and operated company located
in Tucson, Arizona. Our core business is high availability,
world class managed DNS services. You can rest assured knowing
that our highly talented staff, which is comprised of seasoned
IT experts that have worked for such industry giants as Microsoft,
Sprint, the United States Government, and many more, will
be on hand to handle all your DNS needs.
Housed in Tucson, Arizona, our data center is very unlikely
to be affected by any type of natural disasters. Our servers
are located in our privately owned secure climate controlled
server room and are monitored 24 hours a day 7 days a week.
Because our servers are located in our own data center we
have the ability to control all aspects of the network's operation.
Unlike other Dynamic DNS providers that outsource their service
to rented rack companies we have the ability to tailor our
services to meet our customer's needs. If you have a special
need please feel free to contact
us directly so that we may customize a solution that will
best suit your situation. Licensed and insured for up to $2
dedicates a significant amount of time and resources to data
center security. Our systems undergo rigorous security checks,
along with constant monitoring of services and security patches
put out by all of our operating system vendors. Our data center
is locked and alarmed using the latest alarm technology provided
by a national monitoring company. The alarm system s equipped
with monitored motion, fire, temperature, and shock sensors,
along with a battery and cellular backup system.
All our servers are stored in 3 full height 24 inch server
rack cabinets. All our cabinets are climate controlled with
a 1 1/2 ton A/C unit keeping the servers at an optimum temperature
between 18 and 20°C.
(64 to 68°F), and each cabinet is connected to its own
20 AMP electrical circuit. MyServer.org uses reliable Dell
Poweredge servers, which are all configured using the most
reliable method of raid (Raid Level 1 Mirrored sets). In the
unlikely event one of our servers has a hard drive failure
the opposite mirrored hard drive will take over, leaving the
server(s) operational. We maintain same day service contracts
with Dell so that we can best serve our customers. In the
event of a hardware failure we can have the problem corrected
within a 24 hour window, keeping in mind that all of our servers
are configured in a redundant manner that if one goes down
another server will take it's place without loss of data.
Inc's internal network infrastructure is built around Cisco
brand networking devices. Our Internet connections are connected
to our High Availability Cisco router. Our internal network
uses multiple Managed Cisco brand switches and hubs.
main T1 Internet connection comes into our data center via
New Edge Networks. New Edge Networks owns and operates one
of the largest ATM networks in the world. With over 600 ATM
switches deployed, it offers the greatest ATM switch density
of any carrier on the North American continent, and perhaps
the planet. New Edge Networks backbone is a nationwide system
of protected optical transport that is configured for redundant
service. Layer 1 protection is coupled with layer 2 dynamic
rerouting, providing a rock solid base for New Edge transport.
Moreover, New Edge Networks has selected a variety of tier
1 transport providers, greatly reducing its exposure to fiber
cuts and other catastrophic failures through diversification.
Our backup ultra high
speed Internet connection comes into our data center via Cox
Business Services. Cox's high capacity communications services
utilize thousands of route miles of fiber optic-based cable,
a self-healing fault-tolerant architecture, state-of-the-art
transmission equipment, and a variety of transparent LAN and
next-generation ATM networking systems, nationwide, Tier 1,
private OC-3 to OC-12 network backbone.
Because we use two
different Internet backbones, for redundancy, our servers
are virtually guaranteed to have 100% network uptime. We have
taken the extra steps necessary to provide our customers with
the best possible service available.
servers are connected to APC brand uninterruptable power supplies,
capable of providing 4 hours of battery time to our servers,
which gives our automated Generac 15 KW power generator ample
time to take over operation. All our backup systems are thoroughly
tested on a weekly basis to ensure their reliability. In the
unlikely event we lose power for an extended period of time
our fully automated Generac 15 KW generator will switch on
and continue uninterrupted power to our servers 15 seconds
after a power loss occurs. This generator is capable of sustaining
our servers for 7 days before needing routine maintenance
during which time our APC UPS units take over, providing ample
time to perform such maintenance. With this combination of
APC UPS units and our Generac 15 KW generator you can rest
assured knowing that your DNS records will always be available.
All our servers
are backed up twice daily using our very reliable Dell PowerVault
tape backup system. Behind the scenes we have an additional
set of DNS servers, which are online and updated constantly,
along with the 4 external DNS servers. In the unlikely event
we lose one of the external DNS servers the 2 additional internal
DNS servers are available to take over immediately. That's
a total of 6 DNS servers on our network, 4 of which are always
accessible from the outside, which update simultaneously every
time you make a change to your DNS record. With this redundant
setup we are able to virtually guarantee 100% reliable server
Support And Staff:
Our highly trained support staff is available 24 hours
a day, 7 days a week, 365 days a year to assist you with all
of your support needs. We offer regular support Mondaythrough
Friday 8 AM to 5 PM PST. After hours emergency support is
routed from our toll free number to one of our support staff's
cellular phones for prompt reply. Phone support is only available
to our Basic Relay, Domain, Silver Domain, Platinum Domain
and ISP customers. Free account customers may use our online
support forum which
is monitored live Monday through Friday 8 AM to 5 PM PST.
Sam Norris, CEO, Senior Support Engineer,
Neal Morgan, President and Chief Architect, Application Development.
Purchasing / Accounting Agent
comments that some of our customers have sent to us in E-Mail