Technical Support

After Logon for Domain Accounts

Once you've logged on, you will see the following window:

Current IP Address:
This indicates what your current routable IP address is. This IP address is obtained by the application sending out a ping to our servers. Our server then looks at the IP address that the ping originated from and sends the IP address back to the application. Under normal conditions this is very accurate. There are however instances where the IP address returned is not correct. This can be caused by a caching server in use by your ISP. If the application is returning the IP address of the caching server on your ISP, you can go to the advanced area and change the port that the ping is set on. Most ISP's that are using caching servers only filter content on port 80. Your best bet is to switch over to SSL, since SSL is not a cacheable protocol.

Connection Status:
Connected indicates that the application can successfully contact our servers. Not Connected either means you are not connected to the Internet, or the Dynamic DNS processing server is unavailable due to maintenance.


Current Up Time:
This timer shows the amount of time the Dynamic DNS app has been running

Last IP Check:
This timer shows the last time an IP ping check was successfully sent to our servers. The * indicates that a change has just occurred with your record or IP address.

Total Transactions:
This counter keeps track of every change during the session, should you manually update an record, the counter will increment. If your IP address changes while you are away and you are using the auto IP resolution, the counter will increment with each change as well.

The DNS record table has the following columns:

Domain: Shows which domain a particular record applies to.

Type: Shows the record type:

  • A: Host Address, A host address record - maps a DNS name to an IP address I.E.: bob.mario.com will point to 68.15.187.28
  • CNAME: Canonical Name, One of the original record types, a CNAME indicates an alias domain name for a name already specified as another resource type in the zone. CNAME is the acronym for canonical name. IE bob.mario.com will point to mail.mario.com
  • MX1: Primary Mail Exchanger. A mail exchange record is used to provide message routing to a specific DNS name. This routes all incoming E-Mail to the server address.
  • MX2: Mail Exchanger. Secondary Mail Exchanger. A mail exchange record is used to provide message routing to a specific DNS name. This routes all incoming E-Mail to the server address should the primary mail server be unavailable.
  • NS: Name Server, specifies that the name server listed has a zone starting with the owner name. Identify servers other than SOA server that contain zone information files. We recommend leaving this alone unless you know exactly what your doing with it. Changing this with an incorrect entry will cause your domain not to work.
    (Currently we only allow access to the above record types, if you require access to other record types we would be more than happy to attach them to your account. We have found that when providing access to all record types, customers would inadvertently damage their records, causing their domain(s) to stop functioning)

Name: Shows the name for a subdomain. This will be blank for MX records and Root records.

Server Address: Shows either the IP address (for A records) or DNS name (for CNAME and MX records).

AutoIP: Shows whether or not Automatic IP resolution is in use for a particular record.

"Add" Button: Brings up the "Add Record" window, allowing you to add a new DNS record to your account. See this Help Article for information on adding new records.

"Delete" Button: Deletes the selected DNS record from your account.

"Edit" Button: Brings up a window allowing you to edit the selected DNS record.

"Advanced" Button: Brings up a window allowing you to edit the advanced settings for your account. See this Help Article for information on the advanced settings window.

For more information or to post questions or comments about the use of our products please visit our Online Support Forum.


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