Technical Support

Pre-Sales Frequently Asked Questions

What is an IP Address?
What is the difference between Static and Dynamic IP addresses?
Can I use your DNS services with a static, or fixed IP?
What is Dynamic DNS?
Can I use your DNS services with a port other than 80?
Do you offer a test account that I may use to make sure this is the service I'm looking for?
Can I have multiple accounts?
Can I mail my payment to MyServer.org instead of paying by credit card?
Can I receive mail for me@mydomain.myserver.org?
Can I run an adult or warez server through Myserver.org?
Can I run services on my personal Cable, Dialup, or DSL line using Myserver.org?
Can I connect from behind a firewall, NAT, or proxy?
Why would I need Dynamic DNS
I have my own domain name already and would like to use your dynamic DNS - what do I need to do?
Can I have a set of host names that get updated for my home computer and a set of host names for my work computers?
Can I have multiple domain names on my account?
Can I run a mail server using a MyServer.org free account?
What is a domain name server?
Does MyServer.org do web hosting?
Dose MyServer.org have a refund policy?
I am running Linux or Mac O/S, Can I use MyServer.org?
Do you offer Round Robin DNS service?
Can I use the MyServer.org services with ANY domain name, even .TV, .CC, .WS, and other international domains?

For more information or to post questions or comments about the use of our products please visit our Online Support Forum.

What is an IP Address?
An IP address is a string of four numbers, each between 0 and 255, separated by periods, that is used by computers on the Internet to talk to each other. Because there aren't an unlimited number of IP addresses, most ISPs have fewer IP addresses than they have customers. For this reason, they need assign each customer an IP address from a pool of currently available addresses each time the user logs on. While this method allows Internet Service Providers to conserve IP address use, it means that users won't have the same address each time they log in, and therefore can't have any single domain name consistently point to their IP address. This fact prevents users from having maximum power over the Internet. Having a dynamic IP address means that you can only contact other computers on the Internet; you cannot have them connect to your computer. One consequence of this fact is that you can't have servers (web, ftp, telnet, irc, etc.) run on your computer.

What is the difference between Static and Dynamic IP addresses?
Static IP addresses do not change, but are fixed for the life of an Internet service contract. Static IP addresses are typically found on high-volume commercial Internet connections. Most ISP's charge a premium monthly fee if you opt to have a static IP address. We have seen some company's charge $50 a month extra.

Dynamic IP addresses, however, change over time. Dynamic IP addresses are found on dial-up account, DSL, Cable, Satellite, Wireless, and many lower cost Broadband connections. They keep costs down by using a pool of IP addresses much smaller than their actual userbase.

Can I use DNS Services with a static, or fixed IP?
Yes. MyServer.org DNS Services allow you to use a static IP, you simply use either our web based DNS management console or our application based console to set your records. Rest asured your domains will allways come up having your DNS resolution hanndled by our world-class DNS network.

What is Dynamic DNS?
Dynamic DNS is a service for people whose Internet Service Providers (ISPs) assign them a dynamic (different each time) IP address when they connect to the Internet. The service allows users to have a static domain name that always points to their current dynamic IP address.

A common way to overcome this problem has been to get a static IP address from your Internet Service Provider, so that when you connect to the Internet, you will always be assigned the same IP address. Many ISPs charge around US$100 or more per year for this service, and some charge considerably more.

Dynamic DNS is a service that associates your current dynamically assigned IP address with a static domain name, allowing you to access your computer remotely, or set up a web, ftp, telnet, mail, irc, or similar server on your machine, without the expense associated with a static IP address.

The service takes just minutes to set up, and provides an inexpensive alternative to static IPs without any drawbacks in functionality.

With a Dynamic DNS account from Myserver.org, the Dynamic DNS client, running on your machine, can be used to send your current dynamic IP address (each time you log on with your ISP) to Myserver.org's server, which will change the IP associated with your static domain name (e.g. yourname.Myserver.org if your Dynamic DNS Username is yourname).

Packets sent to yourname.Myserver.org will then be directed to your current dynamic IP address, whatever it may be, so that those packets can be appropriately be handled by your web, ftp, telnet or other Internet server.

Creating an account is as simple as filling out the online Sign Up form, downloading Dynamic DNS Client from our web site, and setting up and running the software on your system. Create your account now and start using MyServer.org Dynamic DNS today!

Can I use your DNS services with a port other than 80?
Yes, but this requires you to register for either Basic Port Relay (HTTP Relay) services or Platinum Domain services.

Do you offer a test account that I may use to make sure this is the service I'm looking for?
Yes, you may register for a free account to test the service with your servers. We have found that giving test accounts for domain level accounts is not an easy task because you would need to change the registrar information for your domain over . We do however offer a test relay account so that you may test the port relay services. Simply E-Mail Sales@myserver.org with your request, we will set up an account with a sample domain name for you to use for 3 days. After 3 days the account is terminated.

Can I have multiple accounts?
Yes you can, simply sign up for a second account. You can run multiple instances of the DNSApp on your computer. We do ask that you limit yourself to 2 free accounts.

Can I mail my payment to MyServer.org instead of paying by credit card?
No, Unfortunately we are unable to process check payments. We have found that in the past setting up accounts with the premise that the "check is in the mail" has proven to be unsuccessful. If you are a business please call our sales department for a possible exception.

Can I receive mail for me@mydomain.myserver.org?
The answer to this one isn't so simple... It depends. If you have a mail server running on your system, mail for your domain should get there. If you are off-line, it MIGHT get there. Mail servers generally keep mail spooled for a few days if it can't be delivered right away. If you have access to a server that will accept mail for your domain, you can make your domain's mail get there by using MX records, which are available in form for editing your account information.

Can I run an adult or warez server through Myserver.org?
Our Terms of Service outline exactly what you can and cannot run in association with a Myserver.org hostname. If you do decide to run an adult or warez server using a Myserver.org domain name, be advised that we do monitor many IRC chat rooms and usenet newsgroups for such activity. We will disable any account we find running such services, without notice to you, and will not refund your money. If you have your own domain name you may register for a Domain or higher account and run whatever you would like. Be advised though, if we receive complaints from software manufacturers that you are posting copyrighted material on your site and it is brought to our attention we are legally obligated to terminate your account without refund of any kind.

Can I run services on my personal Cable, Dialup, or DSL line using Myserver.org?
Yes and no. Myserver.org is not concerned with the type of connection you are using to operate services, only the content. It is, however, against the acceptable use policies of many cable and DSL providers to operate such services on a personal connection. We suggest you check with your provider's acceptable use policy before signing up. We do not offer refunds.

Can I connect from behind a firewall, NAT, or proxy?
If you are behind a firewall, adding a hostname will only make an alias to your firewall and not your individual machine. In order to direct the requests to a computer behind the firewall you must setup port forwarding on the firewall. If you have control over the firewall, NAT or proxy you can open certain ports to allow access for outside connections. If this is the case, MyServer.Org Dynamic DNS will work fine behind a firewall, NAT or proxy. In some situations your IP address may not show up properly. When this happens you can use alternate methods to set up the proper IP address. Information on how to do this is in the manual for your firewall, NAT or proxy. Here is a step by step instruction sheet for the Linksys DSL router.

Why would I need Dynamic DNS
If you own a domain name on the Internet then you need Dynamic DNS. Dynamic DNS can be very useful if you access the Internet with a Dialup modem, cable modem, DSL modem, etc. More later about how it can also be useful even if you have a static IP address. More often these days you are given a DHCP address when using the Internet. If you’ve invested in the ‘Domain Name Game’, and you have a DHCP address, you’ll want our help to make your domain names follow you wherever you go. Most likely your IP address changes each time you logon to the Internet or your ISP periodically changes your IP address. This makes it hard to host any services on your computers, I.E. www server, ftp server, smtp server, pop3 server, netmeeting, game rooms, etc. Dynamic DNS from MyServer.org gives you the flexibility to point any host name anywhere at anytime without waiting for the typical 1-3 day TTL (Time-To-Live) to expire or the typical waiting game with domain registrars to update root servers.

I have my own domain name already and would like to use your dynamic DNS - what do I need to do?
Follow these simple steps to have MyServer.org provide your DNS services.

1) You need to change the Name Serve' addresses that are listed for your domain name through your domain registrar. You typically go to the website where you bought your domain name from, I.E. Verisign, Network Solutions, Register.com, etc and change them there.

2) You have to specify at least 2 different NameServers' for your domain, here are our name server addresses. We recommend that you use all 4 of them. Most registrars allow 4.

MyServer.org DNS Server Information
These are the DNS server addresses you must use when transferring/registering your domain with your domain registrar. Please use the DNS servers in order when you make the changes with your Registrar.
Primary DNS Server Address:
HOME.MYSERVER.ORG
66.185.162.20
Secondary DNS Server Address:
NS2.MYSERVER.ORG
68.15.30.144
3Rd DNS Server Address:
NS3.MYSERVER.ORG
66.185.162.21
4Th DNS Server Address:
NS4.MYSERVER.ORG
216.97.120.10
.

3) Wait anywhere from 12-48 hours usually for the registry to replicate your new Name Serve' selections through the root servers.

4) Next add your domain name to your account. This can be done via your web based login menu.

5) Customize your domain records to point them wherever you wish.

Can I have a set of host names that get updated for my home computer and a set of host names for my work computers?
Yes. MyServer.org allows you to run multiple instances of the DNS App or the web based interface from different locations. We also give you the ability to select which DNS records dynamically update on which computer you are running the app on. We give you total flexibility over all of your records.

Can I have multiple domain names on my account?
You can add as many domain names to your account as you'd like. You only need one account to add as many domains as you want. Other services charge a per domain fee. We can attach each domain to your account and you can manage all the records independently for each domain with a single login. This offer is only valid if the registrant information match on each domain. Any domain you add to your account must be a domain you have already registered and you must be the legal owner of the domain. We verify each domain registered to our servers before releasing the domain to your account. We do offer an ISP solution for multiple domain names registered to multiple people or organizations.

Can I run a mail server using a MyServer.org free account?
Yes, using the DNS App 2.0 you now have the ability to create MX records pointing to your dynamic IP address.

What is a domain name server?
Name servers perform the critical task of translating Internet domain names to the address numbers needed to connect online.

Does MyServer.org do web hosting?
No, MyServer.org only provides DNS hosting. By using the service it is assumed that you have your own web server running on your own Internet connection and server. We merely point web surfers and E-Mail to what ever location you point your DNS records to.

Dose MyServer.org have a refund policy?
MyServer.org has a very clear no refund policy. If you have any type of difficulty please contact our support staff using either our Support Forum or via E-Mail. We are more than happy to assist you with any issues you may have.

I am running Linux or Mac O/S, Can I use MyServer.org?
Yes, MyServer.org provides a web based interface which you can use to add, edit, and delete your DNS records from. We also provide a web based interface which you can use to monitor your IP address and automatically change your DNS records to your current IP address. This service is only available to Domain level customers using the latest version of Netscape or Microsoft's Internet Explorer web browser.

Do you offer Round Robin DNS service?
Yes, with our any of Domain level of service you may create as many Round Robbin DNS records as you wish with the exception of port relayed domain's.

Can I use the MyServer.org services with ANY domain name, even .TV, .CC, .WS, and other international domains?
Yes, it's possible to use the MyServer.org dynamic DNS service with most international domains. Sometimes, due to strict policy or older legacy systems, some registrars will NOT allow you to change your DNS to MyServer.org. For example if you have a .DE domain (Germany) you cannot move your DNS servers to MyServer.org. With almost all other international domains there is no problem in using the MyServer.org service.

For more information or to post questions or comments about the use of our products please visit our Online Support Forum.


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